KYC Verification

Know Your Customer (KYC) verification is required for full access to HostUp Cloud services. As per CERT-In regulations, all users must verify their identity within 30 days of account creation.

Do I Need KYC?

After signing up, you have two options:

Verification by User Type

The verification process depends on your country and account type:

Starting Verification

1. Log in to auth.hostupcloud.com.
2. Go to KYC from the sidebar, or click the KYC verification banner on your dashboard.
3. Choose Complete KYC Verification.
4. Select your country (India or International) and account type (Individual, Student, or Organization).
5. Follow the steps for your user type below.

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Indian Individual Verification

Instant verification using Aadhaar and DigiLocker.

Requirements

• Aadhaar card (12-digit number)
• Mobile number linked to your Aadhaar (for OTP)

Process

1. Select India and Individual.
2. Enter your Aadhaar-linked mobile number.
3. You'll be redirected to DigiLocker (Government of India's digital document platform).
4. Sign in or create a DigiLocker account.
5. Authorize HostUp Cloud to access your Aadhaar document.
6. Enter the OTP sent to your Aadhaar-linked mobile number.
7. Verification completes instantly — your account is now fully verified.

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Indian Student Verification

Special verification for students at recognized Indian institutions.

Requirements

• Valid college/university ID card (photo ID)
• Institutional email address (e.g., name@iitb.ac.in, name@bits-pilani.ac.in)
• Enrollment certificate or bonafide letter (optional)
• Aadhaar card or other government ID
• Current semester fee receipt (optional)

Process

1. Select India and Student.
2. Choose your college from the list (or select Other).
3. Enter your institutional email address.
4. A 6-digit OTP is sent to your college email — enter it to verify.
5. Upload your college ID card (required) and any additional documents.
6. Submit for review.

Student verification is reviewed manually and typically takes 24–72 hours. You'll receive an email notification when your verification is approved.

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Indian Organization Verification

For GST-registered businesses and companies operating in India.

Requirements

• GSTIN (GST Identification Number)
• Certificate of Incorporation
• PAN Card of the business
• Board Resolution authorizing the signatory
• Authorized signatory's Aadhaar/PAN
• Business address proof

Process

1. Select India and Organization.
2. The authorized signatory completes instant Aadhaar verification via DigiLocker (same as individual flow).
3. Upload business documents (GSTIN, incorporation certificate, PAN, etc.).
4. Submit for review.

Authorized person verification is instant via DigiLocker. Business document review typically takes 24–72 hours.

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International Individual Verification

For users outside India, verification is powered by Stripe Identity.

Requirements

• Valid passport (bio-data page), driving licence, or national ID card
• Selfie for identity matching
• Current residential address

Process

1. Select International and Individual.
2. You'll be redirected to Stripe Identity.
3. Upload your identity document (passport, driving licence, or ID card).
4. Take a live selfie for face matching (photos of photos are not accepted).
5. Enter your personal details (name, date of birth, address).
6. Submit for verification.

Stripe Identity verification typically takes 24–48 hours. You'll be notified by email when complete.

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International Organization Verification

For businesses registered outside India.

Requirements

• Business registration certificate
• Tax identification number (TIN/EIN)
• Articles of incorporation
• Board Resolution authorizing the signatory
• Director/Officer ID documents (passport or national ID)
• Proof of business address
• Bank verification letter

Process

1. Select International and Organization.
2. The authorized person completes Stripe Identity verification (same as international individual).
3. Upload business registration documents.
4. Submit for review.

Review typically takes 24–72 hours. Additional documents may be requested via email.

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KYC Status

After submitting your verification, you can check the status at any time from KYC > Status in your dashboard.

If Your Verification Is Rejected

Common reasons for rejection:

• Blurry or unreadable document images
• Name mismatch between document and account
• Expired documents
• Incomplete document uploads

You can retry verification immediately with correct documents. Go to KYC > Verify and submit again.

If Additional Documents Are Requested

If an admin requests more information:

1. You'll receive an email notification.
2. Go to KYC > Status in your dashboard.
3. Upload the requested documents and add any comments.
4. Your verification will be reviewed again (24–72 hours).

Next Steps

• Sign Up — Create your account if you haven't already
• Log In — Learn about login methods
• SSO Access — Access all services with one account