Colocation Services
House your own hardware in our secure, carrier-neutral Bangalore datacenter with redundant power and connectivity.
Colocation Services
Colocation (colo) allows you to place your own servers and networking equipment in the HUC datacenter. You own and manage the hardware; we provide the facility, power, cooling, physical security, and network connectivity.
Our facility in Frazer Town, Bangalore is purpose-built for hosting critical infrastructure, with redundant power systems, precision cooling, and carrier-neutral connectivity.
Why Colocation?
- Cost efficiency — Avoid the capital and operational expense of building and maintaining your own server room.
- Reliability — Benefit from enterprise-grade power redundancy, cooling, and fire suppression that would be prohibitively expensive to replicate in-house.
- Connectivity — Access multiple upstream carriers and peering exchanges from a single facility.
- Security — 24/7 physical security with biometric access, CCTV, and on-site security personnel.
- Scalability — Start with a single rack unit and scale to full cabinets or caged environments as you grow.
Rack Space Options
| Option | Description | Power Included |
|---|---|---|
| 1U Slot | Single rack unit (1.75 inches height) | 1A @ 230V |
| 2U Slot | Two rack units (3.5 inches height) | 2A @ 230V |
| 4U Slot | Four rack units (7 inches height) | 3A @ 230V |
| Quarter Rack | 10U in a shared 42U cabinet | 5A @ 230V |
| Half Rack | 21U in a shared 42U cabinet | 10A @ 230V |
| Full Rack | Dedicated 42U cabinet with lockable doors | 16A @ 230V |
| Caged Space | Custom enclosed area with dedicated power and cooling | Custom |
All rack space includes standard 230V AC power. Higher power densities and 3-phase power are available on request for high-density deployments.
Power Specifications
Redundancy
- UPS: N+1 online double-conversion UPS systems
- Generator: Diesel generator backup with automatic transfer switch (ATS)
- Fuel: On-site fuel storage with 48-hour runtime at full load; fuel delivery contracts ensure extended outage coverage
- PDU: Redundant (A+B) power feeds available per rack
Power Options
| Option | Specification |
|---|---|
| Standard | Single 230V / 16A feed |
| Redundant | Dual (A+B) 230V / 16A feeds |
| High Density | 230V / 32A per rack (single or dual) |
| 3-Phase | 415V 3-phase for high-density compute |
Power consumption is metered. Usage exceeding your plan's included allocation is billed per kWh. Contact sales for current power pricing.
Physical Security
- Access control: Multi-factor authentication (biometric fingerprint + access card + PIN)
- CCTV: 24/7 video surveillance with 90-day retention
- On-site security: Security personnel on premises around the clock
- Visitor management: All visitors must be pre-authorized and escorted
- Equipment log: All hardware entering or leaving the facility is logged and verified
- Perimeter: Reinforced walls, controlled entry points, and security barriers
Cooling
- Type: Precision air conditioning (PAC) units
- Design: Hot aisle / cold aisle containment
- Redundancy: N+1 cooling redundancy
- Temperature: Maintained between 20°C – 24°C (68°F – 75°F)
- Humidity: 40% – 60% relative humidity
- Monitoring: Continuous environmental monitoring with automated alerts
Connectivity
As a carrier-neutral facility, HUC supports cross-connects to multiple upstream providers:
- Bring your own ISP circuit and terminate it at our facility
- Use HUC-provided bandwidth (1 Gbps, 10 Gbps, or 100 Gbps uplinks)
- Peer with other tenants via our Meet-Me Room (MMR)
- Fiber and copper cross-connects available
See Network & Connectivity for details on bandwidth options, peering, and IP allocation.
SLA Guarantees
| Metric | SLA |
|---|---|
| Uptime (power + cooling) | 99.99% |
| Network uptime | 99.95% (HUC-provided connectivity) |
| Hardware response (remote hands) | 15 minutes during business hours |
| Emergency remote hands | 30 minutes (24/7) |
SLA Credits
If uptime falls below the guaranteed SLA, service credits are applied to your next invoice:
| Uptime | Credit |
|---|---|
| 99.90% – 99.99% | 5% of monthly colocation fee |
| 99.00% – 99.89% | 10% of monthly colocation fee |
| 95.00% – 98.99% | 25% of monthly colocation fee |
| Below 95.00% | 50% of monthly colocation fee |
Remote Hands
Our on-site technicians can perform physical tasks on your equipment:
- Server reboots (hard power cycle)
- Cable management and patching
- Hardware installation and removal
- Visual inspection and status checks
- Console cable attachment
- Media insertion (USB drives, etc.)
Remote hands requests are submitted via the support ticket system. Basic tasks (reboots, visual checks) are included at no extra charge. Complex tasks are billed at our standard hourly rate.
Requirements for Bringing Your Own Hardware
Before shipping or delivering equipment to our facility, ensure the following:
Hardware Requirements
- Equipment must be standard 19-inch rack-mountable (or include appropriate shelf/adapter)
- Rail kits must be provided for all servers
- Maximum weight: 25 kg per rack unit
- Maximum depth: 1000 mm (including cable management)
- All equipment must have clearly labeled asset tags
Documentation Required
- Hardware manifest listing all equipment (make, model, serial number)
- Network requirements (IP addresses, VLANs, bandwidth)
- Power requirements per device (watts or amps)
- Rack diagram showing desired placement
- Emergency contact information (minimum 2 authorized contacts)
Shipping Instructions
- Coordinate the delivery date and time with our operations team via a support ticket.
- Ship equipment to the datacenter address (provided after contract signing).
- Include a packing list matching your hardware manifest.
- All shipments must be received by an authorized contact or pre-approved.
HUC is not responsible for hardware damaged during shipping. We recommend insuring all shipments and using a reputable carrier. Equipment is inspected upon arrival for visible damage.
Getting Started with Colocation
- Contact sales — Discuss your requirements (space, power, connectivity).
- Site survey — Optionally visit the facility to inspect the environment.
- Contract signing — Review and sign the colocation agreement.
- Provisioning — We prepare your rack space, power, and network connections.
- Hardware delivery — Ship or deliver your equipment.
- Installation — Install the equipment yourself or request remote hands assistance.
- Go live — Verify connectivity and begin operations.
Next Steps
- Contact sales to discuss your colocation requirements
- Review Network & Connectivity options
- Understand our Security practices
- Read the Support & SLA documentation